FAQs

How do I make an appointment?

You can make an appointment to see one of our Chartered Physiotherapists by calling 0800 6191 261 or sending an e-mail to info@activeclinics.com

How long will I have to wait for an appointment?

We are usually able to offer you an appointment within 48 hours of you contacting us. Often we are able to see you on the same day.

Do you offer evening and weekend appointments?

Yes. Both our clinics offer evening appointments up to 8.30pm and we are open in Bolton on Saturdays until 1pm.

How long will my appointment take?

Your Initial assessment will take up to 1 hour and will include a full assessment of your condition and treatment. Please try to arrive a little early for your appointment to ensure your physiotherapist can utilise the whole time with you.

How do I find your clinic?

Prior to your appointment please ensure that you know where we are. Both our clinics are located within Total Fitness Gyms in Bolton and Whitefield. Check out the map on our contact us page or do not hesitate to call us for directions.

Do I need a Doctor’s referral to get an appointment?

A letter of referral from your Doctor is not required unless specified by your private medical insurance company. Patients are able to self-refer for private physiotherapy.

How do I make an appointment?

It is possible to book by telephone, call free on 0800 6191 261, fill out our enquiry form or email us at info@activeclinics.com.

How long will my appointment be?

Initial appointments can last up to one hour. Unless specified, this appointment will include assessment and treatment. Follow up appointments are thirty minutes long.

Do I need to bring anything with me?

You will need to wear or bring suitable clothing to change into. For example, if you have a hip or a knee problem, shorts would be appropriate as it is necessary for the assessing therapist to be able to see and feel the injured area. In the case of a shoulder, neck or back problem, it may be necessary to remove your shirt or wear a top that exposes the relevant area (e.g. a vest top). At Active Physiotherapy we can accommodate requests to see a female therapist but please note that this will restrict you to times when our female therapist is available.

If you are paying via private medical insurance, you may need to bring your policy details and authorisation number with you.

How qualified is my physiotherapist?

All our physiotherapists at Active Physiotherapy have a vast and varied experience in treating musculoskeletal problems. To maintain their professional registration, they have to provide evidence of continuing professional development (CPD). Here at Active Physiotherapy we naturally demand high clinical standards, therefore, all our staff attend clinical courses regularly and are involved in post-graduate study.

How much is my appointment and how can I pay?

An Initial Assessment costs £40 and a follow up treatment costs £33. We accept cash, cheque, Visa and Mastercard as payment. You can also pay using your Private Medical Insurance (PMI), in most cases we can bill your insurer directly. However, please check your policy details as there may be an excess on your policy for Physiotherapy treatment that you will be liable for. Please also note that PMI costs may differ due to pre agreed rates and administration charges.

Do you accept payment via Private Medical Insurance?

Yes, we are registered with all major health insurance companies including BUPA, AXA PPP and Aviva. In most cases we can bill your insurer directly once we have the relevant policy details and authorisation numbers. Please note that some policies do have an annual excess and therefore you may need to finance part of the treatment yourself. You can check this by reviewing your policy details or by speaking directly with your insurer.

What will happen at my appointment?

Your initial appointment will firstly involve completing some personal details for our clinical records. This will be followed by a discussion with the physiotherapist regarding your problem. Your physiotherapist will ask specific questions aimed at identifying the nature of the problem. A physical examination will then take place: this may include getting you to move the injured area and your physiotherapist using their hands to feel around the area and complete specific tests. It may be necessary to look at the areas above and below your injury in order to aid diagnosis. Once complete, your physiotherapist will explain the findings and devise an individualized treatment plan for you. A diagnosis will be made at this point if possible and you will be given an estimated timescale for recovery. Treatment will then commence straight away at your first appointment followed by the provision of a home exercise plan, if appropriate.

At a follow up appointment, your physiotherapist will discuss how your injury is progressing and may review some of the initial physical examination tests before further treatment commences. Your home exercise programme may then be modified or progressed, as deemed appropriate by your physiotherapist.

Will I be expected to do anything following my appointment at Active Physiotherapy?

It is quite common to be sent home with things to do following your appointment. This may be in the form of exercises, activity modification or the self-application of heat and/or ice. This is to reinforce the benefits of the treatment you have received and to achieve greater improvement at an accelerated rate.

If you require further information or have any unanswered questions please call free on 0800 6191 261, email info@activeclinics.com or fill out our enquiry form.